Terms and Conditions

TERMS OF SERVICE

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OVERVIEW

This website is operated by SWB Sports. Throughout the site, the terms “we”, “us” and “our” refer to SWB Sports. SWB Sports offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

During peak shopping periods and around public holidays there may be delays to delivery times that are beyond our control. We will provide updates during these periods on our Delivery page.

In any case of an item not being received, we will need to allow Royal Mail to conduct a full investigation before proceeding with any refund or replacement.

SECTION 6 - DELIVERY AND RETURNS 

6.1 - DELIVERY

Delivery options will be displayed at checkout with typical delivery times shown. Unless otherwise shown, dispatch will be within one working day, unless circumstances beyond our control prevent this, for example, an incomplete delivery address or missing details. 

Typical delivery times are estimates only and we cannot guarantee these delivery times. Public holidays and peak shopping periods such as Black Friday and Christmas shopping should be factored in when ordering, and delays should be allowed for. Every item is sent fully tracked, but in the event of a delayed or missing parcel we will need to go through the full process of a courier investigation before proceeding with an exchange or replacement. We will never leave a customer without their item or their money, but in all cases the investigation will need to carried out and concluded first.

For international deliveries, import costs and/or customs duties may be levied and be communicated to customers whilst their order is in transit. In all cases these are the responsibility of the customer. If an item is returned due to unpaid duties and/or an incomplete delivery address, the cost of delivery will be deducted from refunds.

6.2 - RETURNS

Our policy lasts 14 days. If 14 days have gone by since your delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with tags and any accessories which were included.

Gift cards are exempt from being returned.

Please do not send your purchase back to the manufacturer.

There are certain situations where returns may be rejected and/or only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery.

Refunds (if applicable) - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

A 2% payment processing charge will be deducted from refunds where more than one item is returned.

Faulty, damaged or defective items (if applicable) - We inspect all items prior to dispatch, but if you receive an item that you believe is defective or damaged upon receipt, but still in an otherwise brand new condition please contact us.

Due to the age of the majority of boots that we sell, we are unable to accept returns or responsibility on boots should they develop a fault after use.

We do not offer guarantees on products. We are unable to offer a refund or replacement when an item has been used in any way. Furthermore, we do not cover damage obtained to boots from any situation after use, for example studs that going missing or damage caused by being studded etc.

Therefore we accept no responsibility or liability should a pair of boots develop a fault after being used. By making a purchase you accept these terms.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall SWB Sports, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless SWB Sports and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@swbsports.co.uk.

Got questions about our products? Our frequently asked questions are listed here.

FAQs

Product FAQs

Are your products genuine?

Yes, we only sell genuine items sourced from professional, verified sportswear suppliers who work directly with brands. We don't buy from individuals or people selling personal pairs. This means there's no chance of anything unwelcome entering our supply.

Are are all your boots brand new?

Nearly every item is brand new in box, but we always state the item condition as the first detail in the product page so you can be sure. If there's anything you need to be aware of, we'll state this clearly on the product page.

We define a 'new in box' pair of boots as being in its original box and unused. This is standard for retail items, but do note that sometimes a pair may have been briefly tried on indoors for fit, or a box might be a little damaged from transit.

Are all of the boots in stock on the website readily available or are some pre-order?

Every boot listed on the website is in stock with us and ready for next working day dispatch. We don't leave customers waiting around. Nothing is pre-order, and none of the boots have to be ordered in after you place an order.

How often do you list new stock?

Usually multiple times each week depending on the time of year. You'll find newest arrivals on the home page, as well as first looks and restocks on our Instagram & Facebook pages.

Which size should I order?

We have a size guide which you can refer to on every product page at the end of the description. For adidas footwear, the sizing is generally smaller fitting than other brands so we'd always recommend ordering half a size up in adidas if you've not worn their brand of footwear before.

For boots that run particularly small we try to add extra guidance in descriptions, so please check these for more specific sizing advice.

My size is out of stock - can you order more in?

Unfortunately we are unable to order more stock in for specific styles. Stock we receive and are offered varies all the time so it's possible we'll receive more stock in the future, but there's no way of knowing if or when this will happen. You can follow us on Instagram/Facebook to keep up to date with restocks and new product launches.

Ordering FAQs

Which payment methods do you accept?

We accept a wide range of payments methods, including all major debit and credit cards as well as ApplePay, GooglePay & PayPal. If you're looking to split your payments you can do this with PayPal 'Pay In 3' - just select PayPal at checkout and then choose 'Pay In 3' from their options.

You'll see all our payment methods at the bottom of the page, but if you need any help or have any questions then please contact us and we'll be happy to help.

Do you have buy now, pay later options?

We offer PayPal's 'Pay In 3' as an option for all customers, allowing you to split your purchase into 3 interest-free payments. You pay the first payment at the point of purchase, and the next two over the following two months. Simply choose PayPal at checkout then select their 'Pay In 3' option. More information can be found here.

Can you reserve an item for me and I'll pay in a few days?

Sorry, we are unable to reserve items. Full payment is required to secure any stock on the website.

Delivery FAQs

Where do you deliver?

We deliver to the UK and worldwide, with full tracking on all orders.

How much do you charge for delivery?

We offer FREE standard UK delivery on orders over £49 (£2.99 for orders under £50), with European delivery from £14.99, and worldwide delivery from £19.99. For full details please refer to our dedicated Delivery page.

I've just placed an order - when will it be dispatched?

We dispatch every order on the next working day. So if you place an order on Tuesday evening it will be posted on Wednesday, and if you order on Friday it will be posted out on the Monday etc. If we receive your order early in the day then we may dispatch it on the same day. 

I need this item for tomorrow - is it possible?

If you need an item ASAP then please contact us and we'll see what we can do for you. If you place your order in the morning and pay for next day delivery then we will always aim to ship your order same day, but this isn't guaranteed. We are unable to guarantee Saturday delivery for orders dispatched on a Friday, and you'll need to take any Public Holidays and/or industrial action into account.

My order hasn't arrived, when will it be delivered?

All orders are sent on tracked services, with typical delivery times shown at checkout and tracking information provided upon dispatch. However, delays can sometimes happen which are beyond our control, especially around peak shopping periods and public holidays. We will provide updates during these periods on our Delivery page.

In any case of an item being delayed or not received, we will need to allow Royal Mail to conduct a full investigation before proceeding with any refund or replacement.

Returns FAQs

Do you accept returns?

Yes, we accept returns and offer a 14-day return period for items that are still in their original condition, with their original box, tags and, where applicable,  accessories.

Will anything prevent me from getting a refund?

We offer a fair and generous returns policy but do require that all items are returned in their original condition. They must be unworn, returned in their original box with tags and, where applicable, any accessories that were included. We reserve the right to reject returns that do not meet this criteria. 

Will I need to pay for the return costs?

Yes, we do not offer free returns so it will be your responsibility to pay for the costs of returning your item, as well as ensuring it reaches us. We would always recommend using a tracked delivery method which includes a level of cover, as we cannot be responsible for return items which are lost in transit.

Will I receive a full refund?

If you're just returning one item then once we've received and checked your return we will issue a full refund for the original order value, less any shipping upgrade costs within two working days. If you've paid for a faster shipping service then this cost is non-refundable. To prevent returns abuse, a 2% payment processing charge will be deducted from refunds where more than one item is returned.

If the boots I purchase develop a fault after using them, can I send them back?

No - due to the age of the boots we sell, we are unable to accept any responsibility or liability should a pair of boots develop a fault after use. By making a purchase you accept these terms.

Where can I read your full returns policy?

You'll find returns info, delivery and everything else you might need to know in the website footer, or for returns info you can click here.