PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Facebook - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 16 years.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org
Are your products genuine?
Yes, we only sell genuine items sourced from professional, verified sportswear suppliers who work directly with brands. We don't buy from individuals or people selling personal pairs. This means there's no chance of anything unwelcome entering our supply.
Are are all your boots brand new?
Nearly every item is brand new in box, but we always state the item condition as the first detail in the product page so you can be sure. If there's anything you need to be aware of, we'll state this clearly on the product page.
We define a 'new in box' pair of boots as being in its original box and unused. This is standard for retail items, but do note that sometimes a pair may have been briefly tried on indoors for fit, or a box might be a little damaged from transit.
Are all of the boots in stock on the website readily available or are some pre-order?
Every boot listed on the website is in stock with us and ready for next working day dispatch. We don't leave customers waiting around. Nothing is pre-order, and none of the boots have to be ordered in after you place an order.
How often do you list new stock?
Usually multiple times each week depending on the time of year. You'll find newest arrivals on the home page, as well as first looks and restocks on our Instagram & Facebook pages.
Which size should I order?
We have a size guide which you can refer to on every product page at the end of the description. For adidas footwear, the sizing is generally smaller fitting than other brands so we'd always recommend ordering half a size up in adidas if you've not worn their brand of footwear before.
For boots that run particularly small we try to add extra guidance in descriptions, so please check these for more specific sizing advice.
My size is out of stock - can you order more in?
Unfortunately we are unable to order more stock in for specific styles. Stock we receive and are offered varies all the time so it's possible we'll receive more stock in the future, but there's no way of knowing if or when this will happen. You can follow us on Instagram/Facebook to keep up to date with restocks and new product launches.
Which payment methods do you accept?
We accept a wide range of payments methods, including all major debit and credit cards as well as ApplePay, GooglePay & PayPal. If you're looking to split your payments you can do this with PayPal 'Pay In 3' - just select PayPal at checkout and then choose 'Pay In 3' from their options.
You'll see all our payment methods at the bottom of the page, but if you need any help or have any questions then please contact us and we'll be happy to help.
Do you have buy now, pay later options?
We offer PayPal's 'Pay In 3' as an option for all customers, allowing you to split your purchase into 3 interest-free payments. You pay the first payment at the point of purchase, and the next two over the following two months. Simply choose PayPal at checkout then select their 'Pay In 3' option. More information can be found here.
Can you reserve an item for me and I'll pay in a few days?
Sorry, we are unable to reserve items. Full payment is required to secure any stock on the website.
Where do you deliver?
We deliver to the UK and worldwide, with full tracking on all orders.
How much do you charge for delivery?
We offer FREE standard UK delivery on orders over £49 (£2.99 for orders under £50), with European delivery from £14.99, and worldwide delivery from £19.99. For full details please refer to our dedicated Delivery page.
I've just placed an order - when will it be dispatched?
We dispatch every order on the next working day. So if you place an order on Tuesday evening it will be posted on Wednesday, and if you order on Friday it will be posted out on the Monday etc. If we receive your order early in the day then we may dispatch it on the same day.
I need this item for tomorrow - is it possible?
If you need an item ASAP then please contact us and we'll see what we can do for you. If you place your order in the morning and pay for next day delivery then we will always aim to ship your order same day, but this isn't guaranteed. We are unable to guarantee Saturday delivery for orders dispatched on a Friday, and you'll need to take any Public Holidays and/or industrial action into account.
My order hasn't arrived, when will it be delivered?
All orders are sent on tracked services, with typical delivery times shown at checkout and tracking information provided upon dispatch. However, delays can sometimes happen which are beyond our control, especially around peak shopping periods and public holidays. We will provide updates during these periods on our Delivery page.
In any case of an item being delayed or not received, we will need to allow Royal Mail to conduct a full investigation before proceeding with any refund or replacement.
Do you accept returns?
Yes, we accept returns and offer a 14-day return period for items that are still in their original condition, with their original box, tags and, where applicable, accessories.
Will anything prevent me from getting a refund?
We offer a fair and generous returns policy but do require that all items are returned in their original condition. They must be unworn, returned in their original box with tags and, where applicable, any accessories that were included. We reserve the right to reject returns that do not meet this criteria.
Will I need to pay for the return costs?
Yes, we do not offer free returns so it will be your responsibility to pay for the costs of returning your item, as well as ensuring it reaches us. We would always recommend using a tracked delivery method which includes a level of cover, as we cannot be responsible for return items which are lost in transit.
Will I receive a full refund?
If you're just returning one item then once we've received and checked your return we will issue a full refund for the original order value, less any shipping upgrade costs within two working days. If you've paid for a faster shipping service then this cost is non-refundable. To prevent returns abuse, a 2% payment processing charge will be deducted from refunds where more than one item is returned.
If the boots I purchase develop a fault after using them, can I send them back?
No - due to the age of the boots we sell, we are unable to accept any responsibility or liability should a pair of boots develop a fault after use. By making a purchase you accept these terms.
Where can I read your full returns policy?
You'll find returns info, delivery and everything else you might need to know in the website footer, or for returns info you can click here.