Returns Policy

RETURNS

With Christmas just around the corner, we have extended our returns window to give you extra time to order those presents! For orders placed after 2pm November 24th you'll have until January 8th to return any unwanted items - still in their original unused condition and original packaging - to us. 

Items will need to be delivered back to us by this date so please be sure to contact us to arrange a return if and when needed, using the contact us page. We'll always reply within one working day. Our usual returns policies apply, which can be found below.

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Our policy lasts 14 days. If 14 days have gone by since your delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with tags and any accessories which were included.

Gift cards are exempt from being returned.

Please do not send your purchase back to the manufacturer.

There are certain situations where returns may be rejected and/or only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

A 2% payment processing charge will be deducted from refunds where more than one item is returned.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Please note that it can typically take between 3-5 working days for funds to show in your account after a refund has been initiated.

If your refund is not received after 5 working days from our notification please contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@swbsports.co.uk.

Faulty, damaged or defective items (if applicable)

We inspect all items prior to dispatch, but if you receive an item that you believe is defective or damaged upon receipt, but still in an otherwise brand new condition please contact us.

Due to the age of the majority of boots that we sell, we are unable to accept returns or responsibility on boots should they develop a fault after use.

We do not offer guarantees on products. We are unable to offer a refund or replacement when an item has been used in any way. Furthermore, we do not cover damage obtained to boots from any situation after use, for example studs that going missing or damage caused by being studded etc.

Therefore we accept no responsibility or liability should a pair of boots develop a fault after being used. By making a purchase you accept these terms.

Shipping

To return your product, please contact us.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping upgrade costs are non-refundable (for example if you paid extra for an express shipping method). If you receive a refund, the cost of shipping will be deducted from your refund.

When returning orders we recommend using a trackable shipping service or purchasing shipping insurance. We cannot be responsible for return items that are lost or damaged in transit.

Got questions about our products? Our frequently asked questions are listed here.

FAQs

Product FAQs

Are your products genuine?

Yes, we only sell genuine items sourced from professional, verified sportswear suppliers who work directly with brands. We don't buy from individuals or people selling personal pairs. This means there's no chance of anything unwelcome entering our supply.

Are are all your boots brand new?

Nearly every item is brand new in box, but we always state the item condition as the first detail in the product page so you can be sure. If there's anything you need to be aware of, we'll state this clearly on the product page.

We define a 'new in box' pair of boots as being in its original box and unused. This is standard for retail items, but do note that sometimes a pair may have been briefly tried on indoors for fit, or a box might be a little damaged from transit.

Are all of the boots in stock on the website readily available or are some pre-order?

Every boot listed on the website is in stock with us and ready for next working day dispatch. We don't leave customers waiting around. Nothing is pre-order, and none of the boots have to be ordered in after you place an order.

How often do you list new stock?

Usually multiple times each week depending on the time of year. You'll find newest arrivals on the home page, as well as first looks and restocks on our Instagram & Facebook pages.

Which size should I order?

We have a size guide which you can refer to on every product page at the end of the description. For adidas footwear, the sizing is generally smaller fitting than other brands so we'd always recommend ordering half a size up in adidas if you've not worn their brand of footwear before.

For boots that run particularly small we try to add extra guidance in descriptions, so please check these for more specific sizing advice.

My size is out of stock - can you order more in?

Unfortunately we are unable to order more stock in for specific styles. Stock we receive and are offered varies all the time so it's possible we'll receive more stock in the future, but there's no way of knowing if or when this will happen. You can follow us on Instagram/Facebook to keep up to date with restocks and new product launches.

Ordering FAQs

Which payment methods do you accept?

We accept a wide range of payments methods, including all major debit and credit cards as well as ApplePay, GooglePay & PayPal. If you're looking to split your payments you can do this with PayPal 'Pay In 3' - just select PayPal at checkout and then choose 'Pay In 3' from their options.

You'll see all our payment methods at the bottom of the page, but if you need any help or have any questions then please contact us and we'll be happy to help.

Do you have buy now, pay later options?

We offer PayPal's 'Pay In 3' as an option for all customers, allowing you to split your purchase into 3 interest-free payments. You pay the first payment at the point of purchase, and the next two over the following two months. Simply choose PayPal at checkout then select their 'Pay In 3' option. More information can be found here.

Can you reserve an item for me and I'll pay in a few days?

Sorry, we are unable to reserve items. Full payment is required to secure any stock on the website.

Delivery FAQs

Where do you deliver?

We deliver to the UK and worldwide, with full tracking on all orders.

How much do you charge for delivery?

We offer FREE standard UK delivery on orders over £49 (£2.99 for orders under £50), with European delivery from £14.99, and worldwide delivery from £19.99. For full details please refer to our dedicated Delivery page.

I've just placed an order - when will it be dispatched?

We dispatch every order on the next working day. So if you place an order on Tuesday evening it will be posted on Wednesday, and if you order on Friday it will be posted out on the Monday etc. If we receive your order early in the day then we may dispatch it on the same day. 

I need this item for tomorrow - is it possible?

If you need an item ASAP then please contact us and we'll see what we can do for you. If you place your order in the morning and pay for next day delivery then we will always aim to ship your order same day, but this isn't guaranteed. We are unable to guarantee Saturday delivery for orders dispatched on a Friday, and you'll need to take any Public Holidays and/or industrial action into account.

My order hasn't arrived, when will it be delivered?

All orders are sent on tracked services, with typical delivery times shown at checkout and tracking information provided upon dispatch. However, delays can sometimes happen which are beyond our control, especially around peak shopping periods and public holidays. We will provide updates during these periods on our Delivery page.

In any case of an item being delayed or not received, we will need to allow Royal Mail to conduct a full investigation before proceeding with any refund or replacement.

Returns FAQs

Do you accept returns?

Yes, we accept returns and offer a 14-day return period for items that are still in their original condition, with their original box, tags and, where applicable,  accessories.

Will anything prevent me from getting a refund?

We offer a fair and generous returns policy but do require that all items are returned in their original condition. They must be unworn, returned in their original box with tags and, where applicable, any accessories that were included. We reserve the right to reject returns that do not meet this criteria. 

Will I need to pay for the return costs?

Yes, we do not offer free returns so it will be your responsibility to pay for the costs of returning your item, as well as ensuring it reaches us. We would always recommend using a tracked delivery method which includes a level of cover, as we cannot be responsible for return items which are lost in transit.

Will I receive a full refund?

If you're just returning one item then once we've received and checked your return we will issue a full refund for the original order value, less any shipping upgrade costs within two working days. If you've paid for a faster shipping service then this cost is non-refundable. To prevent returns abuse, a 2% payment processing charge will be deducted from refunds where more than one item is returned.

If the boots I purchase develop a fault after using them, can I send them back?

No - due to the age of the boots we sell, we are unable to accept any responsibility or liability should a pair of boots develop a fault after use. By making a purchase you accept these terms.

Where can I read your full returns policy?

You'll find returns info, delivery and everything else you might need to know in the website footer, or for returns info you can click here.